Returns & Refunds

We want you to love your lighting. If something isn't right, here is how returns work at ILLIGHTS.

How long you have

You have 14 days after delivery to start a return.

What you get back

Returns are for an exchange or store credit. We don't give refunds to your card or cash for change-of-mind returns.

What can be returned

To be accepted, the item must:

  • Not be installed, cut, or changed in any way
  • Come back in its original box with all parts and packing

Final sale (no returns or exchanges)

  • Sale and promotional items
  • Custom orders
  • Special orders

How to start a return

  1. Email us before sending anything back: shopillights@gmail.com
  2. Tell us your order number, the item, and why you're returning it.
  3. We'll give you a return number and instructions. We can't accept a return without a return number.

Bought online? Ship the item back to us. You pay the return shipping.

Bought from us in person? Email us at shopillights@gmail.com with your receipt, and we'll help with your return.

Return shipping and fees

  • You pay return shipping, unless the item arrived damaged, defective, or wrong.
  • We usually don't charge a restocking fee.

Damaged, defective, or wrong items

Please check your order when it arrives. If something is damaged, defective, or not what you ordered, email us with photos within 48 hours. We'll arrange the return at no cost to you and replace the item, exchange it, or give you store credit.

Store credit

We issue store credit within 5 business days after we receive your return. Store credit does not expire.

Questions?

We're happy to help.