FAQs

Welcome to the ILLIGHTS FAQ page! Here, you'll find answers to some of the most common questions about our lighting products, services, and policies. If you can't find the answer you're looking for, please contact us directly.

General Questions

Q: What types of lighting products do you offer?
A: At ILLIGHTS, we offer a wide range of lighting products, including stylish lamps, modern chandeliers, cozy string lights, and more. Our selection is designed to meet all your home lighting needs.

Q: Where are you located?
A: Our store is located at Unit #3 - 168 Kennedy Road South, Brampton ON L7A 0T6. We welcome you to visit us and explore our lighting products in person.

Q: How can I contact ILLIGHTS?
A: You can reach us via email at shopillights@gmail.com. Our customer service team is available Monday through Friday, 9 AM to 5 PM (EST).

Shipping and Delivery

Q: What are your shipping options?
A: We offer standard and expedited shipping options. You can choose your preferred shipping method during checkout. For more details, please visit our Shipping Information page.

Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Please check our Shipping Information page for a list of available countries and additional details.

Q: How long will it take to receive my order?
A: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 6-12 business days, while expedited shipping takes 2-3 business days. International delivery times may vary.

Orders and Returns

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Q: What is your return policy?
A: We accept returns within 14 days of purchase. Items must be in their original condition and packaging. Please visit our Exchanges & Returns page for more information on how to process a return.

Q: How do I exchange a product?
A: If you need to exchange a product, please contact our customer service team at shopillights@gmail.com. We will guide you through the exchange process.

Product Information

Q: Do your lighting products come with a warranty?
A: Yes, all our lighting products come with a one-year warranty. For more details, please refer to our Warranty page.

Q: How do I choose the right lighting for my home?
A: Our team of lighting experts is here to help! You can contact us for personalized advice or check out our Blog for tips and inspiration on choosing the perfect lighting for your space.

Q: Are your lighting products energy-efficient?
A: Yes, we offer a variety of energy-efficient lighting options, including LED lights and other eco-friendly solutions.

Q: How do I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address in the signup form located at the bottom of our website. Stay updated with the latest news, exclusive deals, and lighting inspiration.